PRIVACY POLICY
Last Updated 8/18/2026
Durable Surfaces (“Durable Surfaces,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, submit information through our website, or otherwise interact with us.
This Privacy Policy also describes the choices and rights that may be available to you regarding your personal information.
Information We Collect
The personal information we collect depends on how you interact with Durable Surfaces.
Information You Provide to Us
We may collect information you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Company name
- Job title or business information
- Information submitted through contact, consultation, or other website forms
- Communications you send to us
- Information you provide when requesting information about our services
Information Collected Automatically
When you visit our website, we and service providers that support our website may automatically collect certain information about your visit, including:
- IP address
- Browser and device information
- General location information derived from your IP address
- Pages viewed and links clicked
- Referring website or source
- Date and time of visits
- Website interactions and usage information
- Cookie and similar technology identifiers
We may collect this information using cookies, pixels, analytics technologies, and similar tools.
How We Use Personal Information
We may use personal information to:
- Respond to inquiries and requests
- Provide information about our services
- Communicate with customers, prospects, and other business contacts
- Provide and improve our website and services
- Understand how visitors use our website
- Measure website and marketing performance
- Support our sales and marketing activities
- Maintain the security and functionality of our website and systems
- Comply with legal obligations
- Protect our rights, property, and interests and those of others
We may also use information for other purposes disclosed to you when the information is collected.
Cookies and Analytics Technologies
We and our service providers use cookies and similar technologies to operate our website, understand how visitors use it, improve the website experience, and support our marketing efforts.
These technologies may collect information such as device and browser information, IP address, pages visited, website interactions, referring sources, and cookie or device identifiers.
Our website uses third-party services that may use cookies and similar technologies, including Google Analytics, HubSpot, and Microsoft Clarity.
You can manage certain optional cookies through the cookie consent choices provided on our website. You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required, we recognize supported browser-based privacy preference signals, including Global Privacy Control (GPC).
How We Disclose Personal Information
We may disclose personal information to companies that provide services to us or help us operate our business, including providers of:
- Website hosting and technology services
- Customer relationship management systems
- Website analytics and performance measurement
- Marketing and communications services
- Cybersecurity and fraud prevention
- Professional and business services
These companies may process personal information on our behalf or as otherwise permitted by applicable law.
We may also disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests; protect the rights, property, or safety of Durable Surfaces or others; investigate fraud or security issues; or in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Sale or Sharing of Personal Information
Durable Surfaces does not sell personal information for money.
Certain uses of third-party analytics, advertising, or marketing technologies, however, may constitute a “sale” or “sharing” of personal information under some state privacy laws even when no money is exchanged.
Where applicable, you may exercise your right to opt out of the sale or sharing of personal information as described in the California Privacy Rights section below.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, maintaining business and customer records, complying with legal obligations, resolving disputes, enforcing agreements, and protecting our legitimate business interests.
Retention periods may vary depending on the type of information and the purposes for which it is processed.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Durable Surfaces is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of websites you visit.
California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended (“CCPA”), may provide you with certain rights regarding your personal information.
Subject to applicable exceptions and limitations, these rights may include:
Right to Know and Access. You may request information about the personal information we have collected about you, including categories and specific pieces of personal information, sources of the information, purposes for collecting or using it, and categories of third parties to whom it has been disclosed.
Right to Delete. You may request deletion of certain personal information we have collected from you.
Right to Correct. You may request correction of inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing. You may have the right to direct us not to sell or share your personal information as those terms are defined under the CCPA.
Right to Non-Discrimination. We will not unlawfully discriminate against you for exercising your privacy rights.
These align with the rights California currently identifies for consumers under the CCPA.
Exercising Your California Privacy Rights
To submit a privacy request, contact us at:
Email: info@durablesurfaces.com
Phone: 610-647-3852
Please describe the nature of your request and provide sufficient information for us to identify the information associated with you.
We may need to verify your identity before completing certain requests. You may also use an authorized agent to submit certain requests on your behalf as permitted by applicable law.
Global Privacy Control
We recognize Global Privacy Control (GPC) signals where required by applicable law.
When we receive a legally recognized GPC signal, we process it as an applicable request to opt out of the sale or sharing of personal information associated with that browser or device.
Categories of Personal Information Collected
Depending on how you interact with Durable Surfaces, we may collect the following categories of personal information:
- Identifiers, such as your name, email address, telephone number, IP address, and online identifiers.
- Professional or business information, such as your company, job title, service interests, and communications with us.
- Internet or electronic activity, such as pages viewed, website interactions, referring sources, and device or browser information.
- General location information, such as approximate location derived from an IP address.
We collect this information directly from you, through your interactions with our website and communications, and from service providers or other lawful sources. We use it for the business purposes described in this Privacy Policy, including responding to inquiries, providing services, managing customer and prospect relationships, operating and improving our website, analytics, security, and marketing.
Children’s Privacy
Our website and services are intended for business and general audiences and are not directed to children under 13.
We do not knowingly collect personal information from children under 13 through this website. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Email Communications
If you receive marketing emails from Durable Surfaces, you may unsubscribe at any time by using the unsubscribe link included in the email.
We may continue to send non-marketing communications when appropriate, including communications related to an existing business relationship, transaction, inquiry, or service.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal requirements, or other factors.
When we update this policy, we will revise the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or would like to exercise an applicable privacy right, contact us at:
Durable Surfaces
223 Fellowship Road
Chester Springs, PA 19425
United States
Email: info@durablesurfaces.com
Phone: 610-647-3852